Dear YYY

Thank you for your Display Energy Certificate (DEC) order.

In order to begin processing the DEC(s), please could you provide the following information at your earliest convenience:

Gas, Electricity and any other energy (including Solar PV generation) invoices or meter reads covering the billing period XXX-XXX. If you are sending data in a spreadsheet, our accreditation body will require evidence that we have verified the accuracy of the data and sample 2 or 3 invoices when they complete an audit. Kindly forward these too.
Please provide floorplans for the building(s).
Please confirm the floor area of the building(s) has not changed during this period.
The best contact details for the site(s). This will enable our Assessor, XXX, to arrange the survey and meet them when they visit.

If supplying invoices, I have attached some documents which may help source them. Please ensure the whole bill is visible. Please note that we have a 20MB maximum email size. If your files are larger than 20MBs please supply them over multiple emails, in zipped files or via a file transfer method of your choice. Sending emails in excess of 20MB will delay the overall delivery of your DEC.

Please provide the requested data within 5 days of this email. If you anticipate any delays or are unable to meet this timeframe, kindly advise when the information can be expected so we can adjust our resourcing plans accordingly.

Once we've produced the DEC, certificates can be downloaded direct from the government website Find an energy certificate - GOV.UK

If you have any queries or concerns, please reply to this email or use the email address esorders@teamenergy.com. We are always happy to help.

Kind regards ZZZ

TEAM Client Hub

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